Refund policy
Most full price items purchased may be returned for a refund, credit note or exchange. The following change of mind timeframes apply:
- In store: 7 days from date of purchase for a refund, or 14 days from date of purchase for a credit note or exchange
- Online: 14 days from order placement for a refund or exchange (see our online returns process below)
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase must be provided.
For online orders please contact us at info@habeo.com.au before returning the item.
Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food), personal care goods (such as beauty products), earrings, hair accessories, hosiery and swimwear. Please get in touch if you have questions or concerns about your specific item.
Our curated gifts (boxed gifts) are sold as a package. You are paying for our custom presentation and gift wrapping. It is not permitted to exchange products within gifts once the packaging is opened. We may be able to exchange complete gift boxes where all products are returned in their original condition (including the gift box).
Unfortunately, we cannot accept refunds on sale items or gift cards. We will not refund any delivery fees that you have paid to have the product delivered to you.
Online orders returns processTo start a return or exchange, please contact us at info@habeo.com.au. Please do not return any items to us unless we have sent you a confirmation email and our postage address. Items must be returned to us within 7 days of receiving our confirmation email. Return postage and insurance costs are to be paid by the person returning the item. We recommend parcels are sent with a tracked option. You assume any risk of lost, theft or damaged goods during transit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at info@habeo.com.au.
Please contact us immediately if your pushase item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.